stillhq.com – Let the Apple service ranting continue
(with link to APC mag)
These seem to be more extreme than what I’ve experienced.
I should say, that when I have had service done (when there’s not parts coming from sydney or general slowness) it’s been a seemless 1-day affair with the service people not panicing when I say “It doesn’t run MacOS X” when they ask for a password.
Although why anybody would hand over their password to joe-random is beyond me.
There’s these great things called Boot CDs – it seems as if most apple service technicians know how to use them at least.
I would much prefer it though if the HD was easy to pop out so I didn’t have to wipe important data before taking it into service (luckily I’ve never had a totally dead machine with important confidential data stuck on it).
They can always boot in superuser mode and reset the password. OS X has its home directory encryption features to make sure all your porn is inaccessible to others (including those who service it).
I’d like to point out that terrible service is not limited to Apple… my story about Compaq is FAR worse. At least there’s an ETA from Apple! This lack of service is also at odds with my experience, especially since the Japanese Apple store happily replaced my dead hard drive without any evidence of warranty.